sms terms & conditions
Elm Street Technology text messaging programs
Elm Street Technology, LLC (“Elm Street”) sends text messages for its IDX Broker, IXACT Contact, OutboundEngine and Grove products under three separate programs:
- AI phone receptionist: links and confirmations you ask for on a call.
- Account and support texts: billing alerts, MLS approval updates and replies from our support team.
- Sales conversations: texts from your Elm Street Technology sales rep’s number about IDX Broker, IXACT Contact, OutboundEngine or Grove, written by the rep or sent automatically when triggered by your activity.
Program 1: AI phone receptionist
How to opt in (Call to Action). This program collects opt-in by phone. When you call our AI receptionist and ask us to text you, we say: “Would it be okay if I text you that link? You’ll get one text from Elm Street with what you asked for. Message frequency varies and message and data rates may apply. Reply STOP to opt out or HELP for help.” If you agree and give your mobile number, we text you a one-time confirmation and send the requested message only after you reply YES.
1. Program
Elm Street Technology, LLC (“Elm Street”) operates an AI phone receptionist for its IDX Broker, IXACT Contact, and OutboundEngine products. Through this text messaging program we send transactional messages you request — such as links to help-center articles, account signup and self-service pages, and confirmations that a team member will follow up.2. How you opt in
Consent is collected during an inbound phone call you initiate to our AI receptionist. When you ask us to text you, we tell you the program name, that message frequency varies, that message and data rates may apply, and that you can reply STOP to opt out or HELP for help. We then send a one-time confirmation text, and only send the requested message after you reply YES. We never use web-scraped, purchased, or third-party contact lists, and we do not add you to this program without your request and confirmation.3. Message frequency
Message frequency varies and depends on your requests.4. Cost
Message and data rates may apply, per your mobile carrier’s plan.5. Opt-out
Reply STOP to any message to unsubscribe at any time. You will receive one confirmation that you have been unsubscribed.6. Help
Reply HELP for help, or contact us at support@elmstreet.com.7. Carriers
Carriers are not liable for delayed or undelivered messages.8. Privacy
Mobile opt-in information and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes. We may share this information only with subcontractors that perform support services on our behalf (such as our messaging platform provider) solely to deliver the messages you requested. We do not sell mobile opt-in data. See our Privacy Policy: https://elmstreet.com/privacy.Program 2: Account and support texts
How you opt in (Call to Action). You join this program when you sign up for IDX Broker, IXACT Contact, OutboundEngine or Grove and give us a mobile number for your account, when you later add one to your account, or when you ask our support team (by phone, email, ticket or text) to text you. What each signup shows:
- IDX Broker (https://signup.idxbroker.com): the required box “I agree to IDX, LLC Terms of Service.” links our IDX Broker Terms of Service, whose section 7 (TCPA Consent) reads:
“Communications may include Services updates, information about other products and services, and telemarketing messages, through the use of … text messages (including sms and mms). Message and data rates may apply. You can opt-out at any time by replying "STOP" …”
- OutboundEngine (https://go.outboundengine.com/checkout): under the mobile number field:
“We'll text this number about your account, such as billing alerts and service updates. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.”
- Grove: billing alerts as described in section 10 of the Grove SMS Terms.
- IXACT Contact: customers who give us a mobile number for their account or ask our support team to text them.
1. What we send
Texts about your own account only: billing alerts when a subscription payment fails or an account is paused for non-payment (with a link to update your card), account and service updates such as the status of your MLS data approval and what we still need from you, and one-to-one replies from our support and billing team about a question or ticket you raised. These are not marketing messages; we never send offers or promotions on this program.2. Who sends them
Each product’s support number. Every text names the product it is about (IDX Broker, IXACT Contact, OutboundEngine or Grove).3. Message frequency
Message frequency varies with your account activity, usually a few messages a month at most.4. Cost
Msg & data rates may apply, per your mobile carrier’s plan. Elm Street does not charge for texts.5. Opt out
Reply STOP to any account text to stop account texts from that number. We will send one confirmation. This stops only this program: it does not stop sales conversation texts, and a STOP sent to a sales rep does not stop account texts. If you opt out, we will still reach you about your account by email.6. Help
Reply HELP for help, or contact us: IDX Broker 1-800-421-9668, IXACT Contact 1-866-265-6990, OutboundEngine 1-888-988-5526, Grove 1-888-268-6905, or email support@elmstreet.com.Program 3: Sales conversations
How you opt in (Call to Action). You join this program by ticking an optional SMS checkbox on one of the web forms below (each is unchecked when the page loads, and every form submits without it), by texting an Elm Street Technology sales rep first, or by asking a rep on a call to text you. A screenshot of each checkbox, as it appears on the live form, is shown under its description.
- Elm Street Technology, https://elmstreet.com/contact-us and https://elmstreet.com/demo (and other elmstreet.com forms that ask for a phone number): an optional checkbox (unchecked by default; the form submits without it) under the phone field:
“I consent to receive SMS notifications, alerts and occasional marketing texts from Elm Street Technology, LLC. Message frequency varies. Message & data rates may apply. Text HELP to 1-800-421-9668 for help. Reply STOP to unsubscribe at any time.”
followed by Privacy Policy and SMS Terms links and “Optional: not required to submit this form.”
- IDX Broker, https://go.idxbroker.com: an optional checkbox (unchecked by default), separate from the form’s “Agree Terms & Conditions” box:
“I consent to receive SMS notifications, alerts and occasional marketing texts from Elm Street Technology, LLC (IDX Broker). Message frequency varies. Message & data rates may apply. Text HELP to 1-800-421-9668 for help. Reply STOP to unsubscribe at any time.”
followed by “SMS consent is optional and not required to book a demo.” and links to our Privacy Policy and these SMS Terms. You can book a demo without ticking it, and we do not send sales texts to a number from this form unless it is ticked.
- OutboundEngine, demo booking form at https://go.outboundengine.com/talk-to-us: an optional checkbox (unchecked by default; you can book a demo without it) under the phone field:
“I Consent to Receive SMS Notifications, Alerts & Occasional Marketing Communication from Elm Street Technology, LLC. Message frequency varies. Message & data rates may apply. Text HELP to +1 888-988-5526 for assistance. You can reply STOP to unsubscribe at any time.”
followed by the links “Privacy Policy” (our Privacy Policy) and “Terms of Service” (these SMS Terms) and “Optional: not required to book a demo.” The form also shows:“By continuing, you agree to receive emails from OutboundEngine about your demo.”
- IXACT Contact, https://go.ixactcontact.com: an optional checkbox (unchecked by default; you can book a demo without it) under the form fields:
“I Consent to Receive SMS Notifications, Alerts & Occasional Marketing Communication from Elm Street Technology, LLC. Message frequency varies. Message & data rates may apply. Text HELP to +1 847-416-8984for assistance. You can reply STOP to unsubscribe at any time.”
with links to the Privacy Policy and Terms of Service.
- Grove, https://www.getgrove.com/contact and https://www.getgrove.com/demo (on the demo page the checkbox is in the details step, after you pick a time): an optional checkbox (unchecked by default; the form submits and the demo books without it):
“I agree to receive text messages from Grove by Elm Street Technology about my demo, trial and account, including reminders and follow-ups. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase.”
with links to the Grove SMS Terms and Privacy Policy.
1. What we send
Texts from your Elm Street Technology sales rep’s number about the product you asked about (IDX Broker, IXACT Contact, OutboundEngine or Grove): answers to your questions, demo scheduling, demo reminders, follow-ups, nurture messages, pricing and plan details, and occasional offers. A text may be written by your rep, or sent automatically when triggered by your activity (for example, booking a demo, starting a trial or not finishing a signup).2. Who sends them
Your assigned sales rep, from that rep’s own Elm Street Technology business number. One rep number is used for every product, so each text names the rep, Elm Street Technology and the product it is about.3. Message frequency
Message frequency varies with your conversation with your rep and your activity: recurring messages while you are evaluating or getting started with a product.4. Cost
Msg & data rates may apply, per your mobile carrier’s plan. Elm Street does not charge for texts.5. Opt out
Reply STOP to any sales text to stop sales conversation texts from Elm Street Technology. We will send one confirmation. This stops only this program: it does not stop account and support texts (Program 2) about an account you hold with us, or receptionist texts you request (Program 1).6. Help
Reply HELP for help, or contact us: IDX Broker 1-800-421-9668, IXACT Contact 1-866-265-6990, OutboundEngine 1-888-988-5526, Grove 1-888-268-6905, or email support@elmstreet.com.All programs
Carriers
Carriers are not liable for delayed or undelivered messages. Delivery depends on your mobile carrier and device.Age and eligibility
You must be 18 years of age or older to receive texts from us, and the account holder or an authorized user of the mobile number you give us.Privacy
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Mobile opt-in information and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes. We share it only with service providers that deliver our messages (such as our messaging platform provider), solely to send them. We do not sell mobile opt-in data. See our Privacy Policy (https://elmstreet.com/privacy) and Terms of Service (https://elmstreet.com/terms).
