Whether it's after-hours,
vacation, or even a pandemic...
Elm Street's phone automation services provide a 24/7, on-demand receptionist to answer and route calls to agents, staff and team members.key features:
Agent Directories via MLS (speech-based)
“Floor Duty” Scheduler with Simul-Ring
Call Recordings (for sales interactions)
Curbside Lead Generation
joe simms
RE/MAX Professionals - BrokerLouisville, KY
“We started using the VoicePad On-Demand system after-hours to transfer calls to agents using speech-recognition. We've since moved to using the system on a full-time basis. The agents love it. The admins love it. And, we saved a lot of money doing it. Now, our admins are focused on helping agents vs answering the phones. This is the best thing we've done as a brokerage.”
claudia stallings
Coldwell Banker Wallace & Wallace - VP Residential SalesKnoxville, TN
“In this environment where leads must be answered within seconds, we began looking for a cost-effective way to get the client connected directly to the agent in real-time after hours. We knew about VoicePad® through a colleague who was using it and decided to take a look.
Their menus and voice-recognition services are now keeping our callers on the phone and agents are being connected for a live conversation. We are also able to track what callers need based on their menu selections and see that almost 38% of all after-hours calls are being successfully routed to specific agents, while 26% of our calls are property inquiries. Those inquiries are going to a pool of agents who are rushing to be the first one to pick up the call for a chance at new business. We're pleased to have evolved our after-hours service for faster response time for our client and a better opportunity to connect for our agents.”
